[{"question":"Any discounts for the week?","answer":"This months' offer : MATA10 gets you 10% off on orders above $99. \nWe have heaps more offers on the GIMME app and flexible payments - Afterpay, Klarna (Laybuy). Download using this link -> https://link-to.app/gimme."},{"question":"What is your return policy?","answer":"At GIMME, we accept returns for damaged or defective items within 24 hours of receipt. Incorrect items can also be returned within the same timeframe. Alcohol orders are non-refundable unless damaged or incorrect. Just send an email or chat here for returns."},{"question":"What is shipping scene mate?","answer":"We offer efficient delivery services across New Zealand. For same-day delivery, we operate within Auckland (Whangaparāoa to Pukekohe - Swanson to Howick), Christchurch, Dunedin, Napier, Wellington and Tauranga, typically within 45-60 minutes. Orders outside city limits are delivered within 1-2 business days.\nLast deliveries.\nAuckland , Christchurch- 9 pm\nAll other cities with fast local delivery - 10 pm. \nAny other questions?"},{"question":"Do you offer Afterpay?","answer":"Yes — Afterpay is currently available exclusively on the GIMME app. Download the app here to access Afterpay and get $50 credit on sign up: Download the GIMME App here - copy paste this URL on your browser -> https://link-to.app/gimme or go the app store and search for GIMME Drinks - Home Delivery (it will contain a purple logo \"G\")"},{"question":"I ordered from Sydney for a relative in Auckland — is that possible?","answer":"Yes! You can order from anywhere in the world for delivery to a supported address in New zealand. Just make sure the recipient is 18+, has valid ID, and is home to receive the order. Don't forget to use the offer of the month at the bottom of the website."},{"question":"I want something for a party but don't know what to get","answer":"A: Check out our Combos section — we have curated party packs like \"Kiwi Beer Box\", \"Summer Vodka Squad\", and \"Wine Down — Sauv Blanc & Spritz Kit\". Or tell us what vibe you're going for and we can suggest options."},{"question":"Do you have craft beer?","answer":"Absolutely — we stock craft beer from Garage Project, Sawmill, Urbanaut, and more. Check the Craft Beer collection"},{"question":"I want tobacco delivery","answer":"we do not deliver tobacco. For drinks please feel free to order on the website or get a $50 sign up bonus on our app here -> https://link-to.app/gimme ."},{"question":"Can you guarantee I will get my delivery by Friday","answer":"For same-day delivery, we operate within Auckland, Christchurch, Dunedin, Napier, Wellington, and Tauranga, typically within 45-60 minutes. Orders outside city limits are delivered within 1-2 business days."},{"question":"Can I pay with my paypal","answer":"A: Yes — Paypal is currently available exclusively on the GIMME website. Please navigate to the cart section and select Paypal as an option. \nif you want to use Afterpay - Download the GIMME App here -> https://link-to.app/gimme here to access that payment method."},{"question":"Any specials today","answer":"Check out our Epic deals section for specials - Also if you want to use Afterpay, it is currently available exclusively on the GIMME app. Download the app here to access Afterpay and get $50 credit on sign up: Download at https://link-to.app/gimme or search \"GIMME Drinks - Home Delivery\" (purple \"G\" logo) on the app store"},{"question":"Where is my order / How can I track my order?","answer":"For live order updates, please send the word “TRACK” to our WhatsApp support number or call our customer service team directly.\n\n📲 WhatsApp: 0273838242\n📞 Customer Support: 098879417 \n\nOur team will help you with the latest status of your delivery. I am here for everything else"},{"question":"where is my order?","answer":"For live order updates, please send the word “TRACK” to our WhatsApp support number or call our customer service team directly.\n\n📲 WhatsApp: 0273838242\n📞 Customer Support: 098879417 \n\nOur team will help you with the latest status of your delivery. I am here for everything else"},{"question":"I want to track my order","answer":"For live order updates, please send the word “TRACK” to our WhatsApp support number or call our customer service team directly.\n\n📲 WhatsApp: 0273838242\n📞 Customer Support: 098879417 \n\nOur team will help you with the latest status of your delivery. I am here for everything else"},{"question":"are you guys compliant by law?","answer":"I'm happy to help you with any questions you have about GIMME Delivery.\n\nRegarding compliance with laws, I can assure you that GIMME is committed to ensuring all our operations are in line with New Zealand's laws and regulations. While GIMME operates as a marketplace,  Our suppliers hold off-licences under the Sale and Supply of Alcohol Act 2012 and follow all relevant guidelines and standards to ensure the responsible sale and delivery of alcohol.\n\nAs a responsible beverage delivery service, we take our legal obligations seriously and strive to maintain the highest standards of compliance. If you have any specific questions or concerns, please don't hesitate to ask, and I'll do my best to provide you with accurate information.\n\nLet me know if there's anything else I can help you with!"},{"question":"Tell me about your services","answer":"Hi there! GIMME Delivery is a fast and convenient alcohol delivery platform operating across New Zealand. We deliver a wide range of spirits, wine, beer, RTDs, mixers, and more -  with a focus on making ordering simple, safe, and reliable. Our mission is to help reduce drink driving by providing responsible on-demand alcohol delivery directly to your door.\n\nWe currently deliver within 45 mins everywhere Auckland, Christchurch, Tauranga, Dunedin, and Wellington, with 1-2 business day delivery anywhere else in New Zealand. We also offer flexible payment options including credit/debit cards, Afterpay and Klarna. If you ever need help, our support team is available via WhatsApp, phone, or email to assist you."},{"question":"Yes please what is delivery to Hamilton time frames","answer":"We deliver in Hamilton the same day within 45 mins. \nIf you want your delivery at a particular time, we can schedule that as well"},{"question":"Afterpay Alcohol Delivery","answer":"We offer Afterpay payments via the GIMME app. Also it is available for delivery everywhere in New Zealand. \nDelivery times differ as per the city you are in however Afterpay and Klarna are available on the app for delivery anywhere in NZ."},{"question":"what are the terms and conditions for the 50 dollars credit","answer":"The $50 credit is 50,000 points in your account. You can use $5 at a time for the purchase. This allows you to make 10 purchases to use up all your points. That is $5 off on every order, we are the only company in NZ that gives this. Is there anything else I can help you with?"},{"question":"How do you redeem points?","answer":"Every 1,000 points = $1 off, up to $5 max per order. Points are non-transferable and only redeemable on the GIMME app. Grab the app for $50 sign-up points plus Afterpay: https://link-to.app/gimme"},{"question":"Do I need to show ID?","answer":"Yes. Valid 18+ photo ID is required at delivery: NZ driver licence, current passport, Hospitality NZ 18+ Card, or Kiwi Access Card. Student ID cards are not accepted."},{"question":"Can I use Afterpay?","answer":"Yes - Afterpay and Klarna are on the GIMME app. Download at https://link-to.app/gimme or search \"GIMME Drinks - Home Delivery\" (purple \"G\" logo)."},{"question":"Do you deliver to Hamilton?","answer":"Yes we deliver to Hamilton within 45 mins. Same day!"},{"question":"How much is the delivery fee?","answer":"The delivery fee is between $3.99 to $4.99 for all cities in New Zealand. You may even get free delivery depending on the purchase."},{"question":"My cart won't open and says items are missing, so I can't use my points. I've already restarted the app and my device.","answer":"I am sorry to hear that. Try re-installing the app and ordering. If the issue persists we can take orders on email :  hello@gimmedelivery.co.nz, Phone : +64 98879417 and WhatsApp +64 27 383 8242. The response is immediate (under 1 min)"},{"question":"Why don't I need to show ID when I'm ordering?","answer":"ID isn't checked at ordering because the legal age check happens at the point of delivery, where our driver verifies valid 18+ photo ID in person. When you place an order, you're confirming that both the purchaser and the recipient are 18+ and legally allowed to buy alcohol in NZ."},{"question":"But you offer country-wide delivery — how does that work?","answer":"We do 45-minute delivery in Auckland, Christchurch, Tauranga, and Dunedin. Everywhere else in NZ is next-business-day via our partnered logistics providers, delivered to the nearest depot within 1–2 business days."},{"question":"So do those logistics workers check IDs too?","answer":"Age and intoxication verification are legally required at the point of delivery for every order, and alcohol can never be left unattended — that applies regardless of who delivers it. The recipient must be 18+ and present valid photo ID (NZ driver licence, any current passport, Hospitality NZ 18+ Card, or Kiwi Access Card). If you'd like the exact handover process for your specific address, I can confirm that with our team."}]